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Office Hours: 9:00 AM - 9:00 PM - (Guest Services 9:00 AM - 6:00 PM)
Check In Time: 2:00 PM
- You are welcome to stop by the office anytime after 10:00am and if your room or cabin is ready you may check in early. (During busy holidays and events check-in time may be delayed. We do our best to accommodate by cleaning in order of estimated arrival times, so please contact us if your time should change.)
Check Out Time: 11:00 AM
- If you are having a good time or just feel like sleeping in, we offer a LATE CHECK-OUT option. If your room or cabin is available you can stay until 5:00pm for an additional $40. Please inquire upon arrival.
Rooms and Cabins accommodate a maximum of 2 Guests
RESERVATION POLICY - Please reserve your Lodge Suite or cabin using our secure on-line reservations. Reservation must be held with a valid credit card. We accept Visa, Master Card, Discover and American Express. For reservations more than 90 days in advance we require a check or money order for the deposit.
DEPOSIT POLICY - A one night depsoit inluding tax will be charged to your credit card upon making the reservation. If you are staying for 7 or more nights we require a 2 night deposit. Christmas holidays require a 50% deposit in the form of check or money order.
CANCELLATION POLICY - We require a 14 day cancellation notice for non-holidays - 30 day canecellation notice for holiday and special events - 30 day cancellation notice for group reservations. Guests will be charged for any nights reserved that Shadow Mountain Lodge and Cabins is unable to rebook from a late cancellation. All cancellations prior to the above policy are subject to a $35 cancellation fee unless a reschedule is agreed upon.
NO SHOW POLICY - Guests that fail to honor or cancel their reservation will be responsible for total charges for all nights reserved that Shadow Mountain Lodge and Cabins is unable to rebook.
SMOKING POLICY - Shadow Mountain Lodge and Cabins is a smoke free environment. We have a designated Smoking area outside on the property. Smoking is not permitted inside our cabins, lodge suites or veranda.
PET POLICY - We have pet rooms available for well behaved dogs. Sorry, but barking or aggresive dogs are not welcome as they will interfere with the enjoyment of other guests. We have a designated pet area to excersize your dog. Their is a $15 charge per pet/ per stay and we require a $200 damage deposit refundable upon departure inspection. If your dog sheds please be responsibile and bring covers and accessories to ensure the room will be hair free upon depature.