Terms & Conditions

 

Introduction Welcome to Shadow Mountain Lodge and Cabins. These Terms and Conditions govern your stay at our properties, including Shadow Mountain Lodge, Upper Canyon Inn, and our riverfront cabins. By making a reservation, you agree to these terms, which form a legal agreement between you (the Guest) and Shadow Mountain Lodge and Cabins (the "Company").

1. Reservations and Payments

  • Reservations are strongly recommended, especially during holidays, special events, and for multi-cabin rentals, which may require a minimum stay.
  • A deposit of one night's stay is required at the time of booking. For stays of 7 nights or more, or for multi-cabin rentals, a deposit of 50% of the total reservation cost is required.
  • Accepted payment methods include Visa, MasterCard, Discover, American Express, money wire, and cash. Checks or money orders must be received within 5 days of booking.
  • Specific policies apply for Christmas Holiday Season bookings, including a 50% non-refundable payment.

2. Check-In/Check-Out

  • Regular check-in time is at 2:00 PM; holiday check-in times may vary. Early check-in may be available upon request.
  • Check-out time is at 11:00 AM. Late check-out options are available for an additional fee but cannot be guaranteed in advance.

3. Cancellation Policy

  • Cancellations must be made at least 14 days before the scheduled arrival for regular bookings and 30 days before for bookings during holidays or special events.
  • Cancellations within the specified period may incur charges, including a minimum of one night's stay.
  • No refunds are provided for cancellations during the Christmas Holiday Season or for early check-outs.

4. Rates and Taxes

  • Rates are listed per cabin, per night, and are subject to an 8.18% state tax and a 5% lodging tax on the room rate only.
  • Additional fees for cleaning, security deposits, or accidental damage protection may apply.

5. Conduct and Use of Premises

  • All cabins and rooms are strictly non-smoking. Violation of this policy will result in a minimum cleaning fee of $200.
  • Guests are expected to respect the property, other guests, and local regulations at all times during their stay.

6. Liability

  • The Company is not responsible for any accidents, injuries, or loss of property incurred by guests during their stay. Guests are responsible for their own safety and belongings.

7. Privacy and Personal Data

  • Your privacy is paramount to us. We collect and use personal information (such as names, contact details, and payment information) to fulfill our commitment to providing exceptional guest services, including managing reservations, communications, and transactions. All personal data is processed in accordance with our Privacy Policy, which is available [link to your Privacy Policy]. By agreeing to these Terms and Conditions, you also acknowledge and consent to our Privacy Policy.

8. Amendments

  • The Company reserves the right to amend these Terms and Conditions at any time. Guests will be notified of any changes.

9. Contact and Communication

  • For any inquiries or to make arrangements for late arrivals, guests are advised to contact the office during regular business hours.